M48 F45
Auto-Renew Feature Failure
May 10 2013
Comments
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RHP User
13 years ago
Ours is coming up next month for auto renew...how do you ensure it goes through?
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Paradisepair
13 years ago
We're only on a monthly subscription but our card has reached it's expiry date in the past and they were very helpful, plus in your case it's their error, so good customer service dictates they should fix it up for you, complete with discount.
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RHP User
13 years ago
at the moment the site is playing up more often than not and CS only reply with "oh we are looking into it" and never get anything back after that to explain anything or you get the standard "you might reboot your computer" the site is getting worse in that respect which is a shame.
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RHP User
13 years ago
Hmm I didn't realise you got a discount with the auto-renew. I've turned mine off but maybe I should change that.
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nuttycouple
13 years ago
So far silence from Customer-Service....will keep you posted....
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RHP User
13 years ago
Quoting 'nuttycouple'So far silence from Customer-Service....will keep you posted.... Happened twice over the years to us, don't hold your breath, we wrote to RHP both times, never had a reply to date, lost the discount both times
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nuttycouple
13 years ago
CS contacted us to today to ask the exact date and amount of our last payment for membership, we'll see what happens from here....
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RHP User
13 years ago
How very annoying! Lets see what happens.
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RHP User
13 years ago
Well I heard back from customer support and as it was within 48 hours since my membership expired they have honored the auto renew and provided me with a link to process it. A prompt response and great outcome.
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nuttycouple
13 years ago
Had a message from CS today, they still can't work it out....not looking good at the moment....
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nuttycouple
13 years ago
Yes CS came through, thankyou Kellie, they sent a link to enter CC details. Just like come_outand_play and paradisepair said they would. So happy now, relief!!!
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